OVERVIEW
Welcome to KidsBuddy (hereinafter referred to as "we," "us," or "our brand"). These Service Terms (hereinafter referred to as "Terms") outline the rules and conditions you (hereinafter referred to as "user," "you," or "your") must follow when using the KidsBuddy website, purchasing our wooden toy products, and enjoying related services. Please read these Terms carefully before using our services, as your use constitutes your agreement to be bound by them.
1. Scope of Services
KidsBuddy offers a range of beautifully designed, eco-friendly wooden toy products and sells them through our official website, physical stores, and authorized sales channels. We are also committed to providing exceptional customer service, including product inquiries, order processing, and after-sales support.
2. User Qualification
Users of KidsBuddy services must possess full legal capacity and be able to independently bear legal responsibilities. Minors should use our services under the guidance of a parent or guardian.
3. Product Information
We strive to ensure that the product information displayed on our website (including but not limited to product descriptions, prices, images, etc.) is accurate. However, due to technical or human factors, occasional errors or outdated information may occur. We apologize for any inconvenience caused and reserve the right to correct errors upon discovery.
4. Orders and Payment
Order Submission: Upon submitting an order through our platform, we will confirm receipt via email or SMS.
Pricing and Payment: Product prices and shipping costs are as displayed on the website at the time of your order. We accept various payment methods, including credit and debit cards, PayPal, and other international payment platforms.
Order Cancellation and Modification: Prior to shipment, you have the right to contact customer service to cancel or modify your order, subject to order status and specific policies.
5. Shipping and Delivery
We will select the most suitable shipping method based on your order address, with delivery times varying by region.
Please inspect the goods carefully upon receipt. If there are any issues, please communicate with the delivery personnel before signing and contact our customer service for assistance.
6. Return and Exchange Policy
No-Reason Return: For eligible products, returns or exchanges can be requested within 7 days from the date of receipt (some products may have different policies).
Quality Issue Return: If there are quality issues with the product, we will handle free returns or exchanges and bear the corresponding shipping costs.
Return and Exchange Process: Please contact our customer service first and follow the instructions to complete the return or exchange application and subsequent steps.
7. Privacy Protection
We respect and protect the personal privacy information of our users. For more details, please refer to our Privacy Policy.
8. Disclaimer
We are not responsible for service interruptions or data loss caused by network failures, hacking attacks, system maintenance, or other force majeure factors.
All content and services provided by KidsBuddy are based on current technological standards, and we do not guarantee that all information is completely accurate or applicable in all situations.
9. Intellectual Property Rights
KidsBuddy and all content on our website (including but not limited to text, images, videos, audio, designs, software, etc.) are protected by copyright, trademark, and other intellectual property laws. Unauthorized copying, dissemination, or use for commercial purposes is prohibited.
10. Governing Law and Dispute Resolution
The interpretation, validity, and dispute resolution of these Terms shall be governed by the laws of the country where KidsBuddy is headquartered (unless otherwise specified in local laws applicable to international transactions). Any disputes arising from or related to these Terms shall first be resolved through friendly negotiation between the parties; if negotiation fails, any party may initiate litigation in the competent court where KidsBuddy is located.
11. Modifications and Updates
We reserve the right to modify or update these Terms at any time. Any modifications or updates will be posted on our official website without separate notification to users. Your continued use constitutes acceptance of the modified terms.
Please ensure you fully understand and accept these Service Terms before using KidsBuddy services. If you have any questions or need assistance, please feel free to contact our customer service team. Thank you for your support and trust!